Help & support
Quick answers: which documents to send, how money moves in and out, getting the app onto your phone and reaching support.
Verification
Open Verification in your profile. You'll find three upload fields (identity, address, payment), each wanting one clear photo or scan.
The casino reviews uploads and withdrawal requests and may ask for more, which you can send to support whenever. The same name on every document speeds things along.
Documents
Who you are
A passport, ID card or driver licence, or another official ID instead.
Where you live
A utility bill, phone bill or bank statement showing your full name and address.
How you pay
A screenshot or photo of online banking, a statement or your Skrill page with the deposit visible.
JPG, PNG or PDF, up to 10 MB a file.
Deposits
Press Deposit in the cashier and the methods open to you appear with their minimums. When we checked these were crypto (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking, from the equivalent of A$30.
Enter a bonus code before you pay, because afterwards it's too late.
Withdrawals
Go to Cashier, then the Withdraw tab, and choose a method and an amount. Wagering on any active bonus has to be finished first. Requests are checked before payment, and the casino may ask for proof of identity and payment details.
Bonus winnings are capped, so read the ceilings for the offer you used.
The app
It's a web app, so there's nothing to fetch from a store. The steps for your phone are below.
Android
1Open the site in Chrome and tap the three-dot menu.
2Tap “Add to Home screen”.
3Tap “Install” to confirm.
iPhone (iOS)
1Open the site in Safari and tap the three dots in the address bar.
2Tap the Share button.
3Scroll to “Add to Home Screen”.
4Tap Add, top right.
Support
Live chat sits in the corner of every page. Or email support@slotornado.com with your player ID, a short description and screenshots if they help.